FAQ

1. When I visit my website from a smartphone, I don’t see any posts or pages

Please make sure that the endpoint exporting the content can be accessed and doesn’t show errors or notices. From a browser, go to the following address: /wp-content/plugins/wordpress-mobile-pack/export/content.php?content=exportcategories&limit=5&callback=Ext.data.JsonP.callback. You should see a text starting with “Ext.data.JsonP.callback”. If the page displays a “403 forbidden” message or has any errors / notices, it means that the content will not be available to the mobile web app.

2. I have enabled WordPress Mobile Pack, but I still see the desktop theme on my smartphone

If you are using a cache plugin, please check the docs. Some additional settings on the cache plugin might be required to correctly enable the mobile detection from WordPress Mobile Pack.

3. What can I use to replace contact forms?

Most of the sites we come across use contact forms to allow users to get in touch or/and send messages. However, when targeting mobile users, forcing them to fill out a dull form (usually pretty long) is the worst UX you can offer to your mobile audience. Instead, here are a couple of approaches you could try out in your mobile web application:

Let users call you You have to remember that they’re reading your content from a mobile device, so the most obvious way to get in touch with you is to actually call you directly. You can do that by editing a page and adding the following piece of code:
<a href="tel:+1234567890">Call us now!</a>
Sending a message over email Why using a contact form when you can simply use the mailto: function:
<a href="mailto:your-email@address.com">Get in touch</a>
Calling you on Skype Maybe you’d like to be contacted over Skype. That’s insanely easy – just use this piece of code:
<a href="skype:skype_user?call">Call us using Skype!</a>
Notice that instead of skype: you can use callto: in which case you can replace the skype_user even with your phone number.
Maybe you prefer Whatsapp Most of your mobile users might already have Whatsapp installed, so why not letting them get in touch with you through it:
<a href="whatsapp://send?text=Hello%20World!">Hello, world!</a>
Or maybe you prefer good old SMS Here’s a simple way of enabling mobile users to send you an SMS:
<a href="sms:+1234567890?body=hello%20there">Hello, there!</a>

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Last updated 6 years ago

1. When I visit my website from a smartphone, I don’t see any posts or pages

Please make sure that the endpoint exporting the content can be accessed and doesn’t show errors or notices. From a browser, go to the following address:

/wp-content/plugins/wordpress-mobile-pack/export/content.php?content=exportcategories&limit=5&callback=Ext.data.JsonP.callback

. You should see a text starting with “Ext.data.JsonP.callback”. If the page displays a “403 forbidden” message or has any errors / notices, it means that the content will not be available to the mobile web app.

3. What can I use to replace contact forms?

Let users call you You have to remember that they’re reading your content from a mobile device, so the most obvious way to get in touch with you is to actually call you directly. You can do that by editing a page and adding the following piece of code:

<a href="tel:+1234567890">Call us now!</a>

Sending a message over email Why using a contact form when you can simply use the mailto: function:

<a href="mailto:your-email@address.com">Get in touch</a>

Calling you on Skype Maybe you’d like to be contacted over Skype. That’s insanely easy – just use this piece of code:

<a href="skype:skype_user?call">Call us using Skype!</a>

Notice that instead of skype: you can use callto: in which case you can replace the skype_user even with your phone number.

Maybe you prefer Whatsapp Most of your mobile users might already have Whatsapp installed, so why not letting them get in touch with you through it:

<a href="whatsapp://send?text=Hello%20World!">Hello, world!</a>

Or maybe you prefer good old SMS Here’s a simple way of enabling mobile users to send you an SMS:

<a href="sms:+1234567890?body=hello%20there">Hello, there!</a>